Paper Cup Privacy Policy

This privacy policy explains our policies and procedures pertaining to the collection, processing, storage and protection of potentially personally identifiable information in relation to our mobile app, Paper Cup, and any other services we provide. By using our services, you agree to the policies and procedures set forth in this policy.

Information Collection

1.1 Personal Information.

• Email address. We collect user email addresses for the purpose of account verification, communication, etc.
  
• Username. We collect usernames chosen by users for identification and display purposes within our app.
  
• Password. We collect and store passwords for user accounts in an encrypted format for authentication and account security purposes.
  
• Content. We collect the text and images that users create or upload within our app, which may be visible to other users.
  

1.2 Application data. we may collect the following information if you choose to provide us with access or permission.

• Mobile Device Access. We may request access or permission to certain features from your mobile device, including your mobile device's photo library, and other features. If you wish to change our access or permissions, you may do so in your device's settings.
  
• Mobile Device Data. We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server). If you are using our application(s), we may also collect information about the phone network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID, and information about the features of our application(s) you accessed.
  
• Push Notifications. We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device's settings.
  

1.3 Information automatically collected.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

• Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).
  
• Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
  
• Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.
  

Information Processing

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
• To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
• To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
• To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
• To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.
• To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
• To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more.
• To post testimonials. We post testimonials on our Services that may contain personal information.
• To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
• To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.
• To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
• To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
• To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.

Information Sharing and Disclosure

Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct. The third parties we may share personal information with are as follows:

• Advertising, Direct Marketing, and Lead Generation
  AdMob
• Cloud Computing Services
  Google Cloud Platform
• Communicate and Chat with Users
  Sendgrid
• Content Optimization
  Google Fonts
• Functionality and Infrastructure Optimization
  Cloud Firestore, Cloud Functions for Firebase , Cloud Storage for Firebase, and Algolia
• User Account Registration and Authentication
  Firebase Authentication
• Web and Mobile Analytics
  Google Analytics for Firebase

We also may need to share your personal information in the following situations:

• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions.

Information Storage

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third-party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of our service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

• To facilitate our service.
• To provide the service on our behalf.
• To perform service-related services.
• To assist us in analyzing how our service is used.

We want to inform users of our services that these third parties have access to their personal information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose

Security

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

Children’s Privacy

Our services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years of age. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.

Rights to Your Data

You have legal rights to your personally identifiable information we collect and store.

You may correct or delete your personally identifiable information using our service, or by sending an email to support@snowypotato.com

GDPR Compliance

If you are located in the European Union (EU), please note that we may collect and process your personal information based on the legal grounds and requirements of the General Data Protection Regulation (GDPR), including for the legitimate interests of providing our services and improving user experience. You have certain rights under the GDPR, including the right to access, rectify, and erase your personal information. You also have the right to withdraw your consent to the processing of your personal information at any time. To exercise your rights or if you have any questions or concerns about our privacy policy or the collection and use of your personal information, please contact us at support@snowypotato.com.

CCPA Compliance

If you are a California resident, please note that we may collect and process your personal information based on the legal grounds and requirements of the California Consumer Privacy Act (CCPA), including for the legitimate interests of providing our services and improving user experience. You have certain rights under the CCPA, including the right to know what personal information we collect, disclose, and sell, and the right to request deletion of your personal information. You also have the right to opt-out of the sale of your personal information. To exercise your rights or if you have any questions or concerns about our privacy policy or the collection and use of your personal information, please contact us at support@snowypotato.com.

VCDPA Compliance

If you are a Virginia resident, please note that we may collect and process your personal information based on the legal grounds and requirements of the Virginia Consumer Data Protection Act (VCDPA), including for the legitimate interests of providing our services and improving user experience. You have certain rights under the VCDPA, including the right to know what personal information we collect, disclose, and sell, and the right to request deletion of your personal information. To exercise your rights or if you have any questions or concerns about our privacy policy or the handling of your personal information, please contact us at support@snowypotato.com.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.

This policy is effective as of 2023-04-10

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at support@snowypotato.com.